Last updated: 05 March 2026

This Shipping Policy explains dispatch, delivery, freight, and shipment terms for Vormira Group (“we”, “us”, “our”) for orders placed through enquiries on www.vormiragroup.com and through our sales team.

We are a B2B exporter, wholesaler, and supplier in India. We do not deal with B2C customers. Minimum B2B order value is INR 5,000.

Business details:
VORMIRA GROUP
S-17, 2nd Floor, Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039, India
GSTIN: 08ABBFV1212B1ZU

1. ORDER PROCESSING AND DISPATCH

  • Orders are processed only after order confirmation and receipt of payment as per agreed terms (advance, part payment, or full payment).
  • Dispatch timeline depends on product category, stock availability, production schedule, packaging requirements, and order size.
  • Estimated dispatch and delivery timelines shared in quotation or proforma invoice are approximate and may change due to operational or logistics reasons.

2. SHIPPING COVERAGE

We ship:

  • Within India (domestic wholesale supply)
  • Internationally (export shipments)

Shipping mode depends on your destination and urgency, including courier, surface transport, air cargo, or sea freight, as applicable.

3. SHIPPING CHARGES

  • Shipping, packing, forwarding, and handling charges (if any) are mentioned in the quotation, proforma invoice, or order confirmation.
  • Unless specifically agreed, shipping charges are borne by the Buyer.
  • Any additional charges due to special packaging, re packing, urgent dispatch, remote area delivery, or volumetric weight may be charged as applicable.

4. DELIVERY ADDRESS AND CONTACT DETAILS

  • The Buyer is responsible for providing complete and accurate delivery address, contact number, and email.
  • Any extra cost due to incorrect or incomplete address, failed delivery attempt, re routing, or re delivery will be borne by the Buyer.
  • For export shipments, the Buyer must share correct consignee details and any required import or clearance information.

5. DOMESTIC SHIPPING (INDIA)

  • We typically ship through reliable courier, transport, or logistics partners depending on parcel size and destination.
  • Delivery timelines depend on the courier partner, serviceability, and local conditions.
  • Shipping updates may be shared via email, WhatsApp, or phone as available.

6. INTERNATIONAL SHIPPING (EXPORT)

  • Export shipping method may include courier, air cargo, or sea freight as agreed.
  • We may ship under agreed Incoterms (example: EXW, FOB, CIF, DAP) if mentioned in the quotation or invoice.
  • Customs clearance timelines, port congestion, and airline or vessel schedules can affect delivery estimates.
  • Import duties, taxes, destination charges, and customs clearance fees in the Buyer’s country are borne by the Buyer unless agreed otherwise in writing.

7. TRANSFER OF RISK AND OWNERSHIP

  • Risk transfers as per agreed shipping terms. If no Incoterms or written terms are specified, risk typically transfers upon dispatch or handover to the carrier.
  • Ownership of goods generally transfers after full payment is received, unless stated otherwise in the invoice or agreement.

8. PACKAGING

  • We pack goods suitable for wholesale transport.
  • For export orders, packaging may be strengthened based on shipment mode and destination requirements.
  • Any special packaging request (branding, private label, barcodes, master carton marking, export palletization) must be shared in advance and may involve additional cost.

9. TRACKING AND SHIPMENT UPDATES

  • Where tracking is available, we will share tracking details after dispatch.
  • For cargo shipments (air or sea), updates may be provided through AWB, BL, or freight forwarder updates.

10. DELIVERY DELAYS

Delivery may be delayed due to factors beyond our control, including:

  • courier or transport delays
  • weather conditions
  • strikes or public disturbances
  • customs clearance delays
  • holidays or peak season load
  • regulatory checks or documentation issues

We are not liable for such delays, but we will support with shipment follow up where possible.

11. DAMAGED, SHORT, OR MISSING PACKAGES

The Buyer must check packages at the time of delivery. If the outer box is damaged, torn, wet, or tampered, request the delivery person to note it on the delivery proof (POD) before accepting.

If you receive:

  • damaged goods, or
  • wrong items, or
  • shortage, or
  • missing package

you must notify us within 48 hours of delivery with:

  • clear photos of the outer box, inner packaging, and products
  • unboxing video (recommended for faster verification)
  • invoice number and delivery proof
  • courier damage note, if available

Claims may be rejected if reported after the time limit, if proof is not provided, or if packaging was accepted without remark despite visible damage.

12. FAILED DELIVERY OR RETURN TO ORIGIN

If a shipment fails due to wrong address, unavailability, refusal, or incomplete information and returns to origin:

  • re shipping will be arranged only after the Buyer pays the additional shipping charges
  • any return handling or storage charges charged by the courier may be borne by the Buyer

13. CANCELLATION IMPACT ON SHIPPING

  • If an order is cancelled after dispatch, shipping charges and return charges are generally non refundable.
  • If cancellation is requested before dispatch, it will be handled as per our Terms and Conditions and order status.

14. CONTACT

For shipping queries, contact:
Vormira Group
S-17, 2nd Floor, Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039, India
Email: vormiragroup@gmail.com