Last updated: 05 March 2026

This Policy explains the rules for returns, refunds, exchanges, and replacements for Vormira Group (“we”, “us”, “our”) for orders placed through enquiries on www.vormiragroup.com or through our sales team.

We are a B2B exporter, wholesaler, and supplier in India. We do not deal with B2C customers. Minimum B2B order value is INR 5,000.

Business details:
VORMIRA GROUP
S-17, 2nd Floor, Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039, India
GSTIN: 08ABBFV1212B1ZU

1. IMPORTANT B2B NOTE

Because we supply wholesale and export orders, returns and refunds are limited and are allowed only in specific cases described in this Policy. Any approval is at our discretion after verification.

2. MANDATORY UNBOXING VIDEO REQUIREMENT

To request any return, refund, exchange, or replacement, you must provide a clear unboxing video.

Video rules (mandatory):

  • Start recording before you tear, cut, open, or damage the package seal.
  • Record continuously, without pause, editing, or cuts.
  • Show the shipping label (name, address, AWB or tracking number) clearly.
  • Show all sides of the parcel, then open it on camera.
  • Show inner packaging, each item, quantity, and any issue clearly (damage, defect, wrong item, missing item).
  • Record from start to end until all items are checked.

Without this complete video proof, claims for missing, damaged, wrong, exchange, replacement, return, or refund may be rejected.

3. WHEN YOU CAN REQUEST RETURN, EXCHANGE, OR REPLACEMENT

A request may be accepted only in these cases:

  • Wrong item supplied by us
  • Manufacturing defect (verified by our team)
  • Transit damage (with proper evidence and, where possible, courier damage note)
  • Shortage or missing item (verified using packing records and your unboxing video)

4. ITEMS NOT ELIGIBLE

These items are generally not eligible for return, exchange, replacement, or refund, except for verified manufacturing defects:

  • Custom made, made to order, bulk production, or specially sourced items
  • Private label, branded packing, custom tagging, barcode labeling, or special packing orders
  • Clearance or discounted stock sold on “as is” basis, if clearly communicated
  • Items damaged due to misuse, mishandling, washing, wear and tear, or improper storage
  • Color, finish, or minor variation issues that are normal in imitation jewellery, handicrafts, handmade products, or batch production (unless the variation is clearly outside the agreed specification)

5. CLAIM REPORTING TIME LIMIT

You must report any issue within 48 hours of delivery.
Late requests may not be accepted.

To raise a claim, share:

  • Invoice number and order details
  • Photos of outer box and inner packaging
  • Mandatory unboxing video (as per Section 2)
  • Clear photos and close up videos showing the issue
  • Courier damage note, if applicable

Send claim details via our official email or WhatsApp as shared on the Website.

6. VERIFICATION PROCESS

After receiving your claim, we will:

  • Review your unboxing video and photos
  • Cross check packing and dispatch records
  • Confirm whether the claim is eligible under this Policy

We may ask for additional evidence or information.

7. EXCHANGE POLICY

If exchange is approved:

  • Exchange means replacing with the same product, or a similar alternative if the same product is unavailable, subject to mutual agreement.
  • The item must be unused, unwashed, and in original condition with original packing, tags, and accessories.
  • Exchange approval is valid only for the specific issue verified by us.

8. REPLACEMENT POLICY

If replacement is approved:

  • Replacement may be shipped along with your next order, or shipped separately, depending on value, urgency, and logistics feasibility.
  • If we request return of the item, you must ship it back as instructed.
  • Replacement is subject to stock availability.

9. RETURN PROCESS

If return is approved, we will share return instructions, including return address and packaging requirements.

Return conditions:

  • Items must be unused, unwashed, and in original condition
  • Original packaging, tags, and invoice copy must be included
  • Items must be packed safely to avoid transit damage during return
  • Any free gifts or promotional items included must also be returned

If returned items are damaged due to poor packing by the Buyer, the claim may be rejected.

10. REFUND POLICY

Refunds are issued only after verification and approval, and typically in these cases:

  • Return received and inspected, and claim approved
  • Replacement not possible due to stock unavailability and mutual agreement for refund
  • Overpayment or duplicate payment confirmed

Refund method and timing:

  • Refunds are processed to the original payment method or bank account as per documentation provided
  • Bank processing time may vary depending on the Buyer’s bank and payment mode
  • Shipping charges, packing charges, and payment gateway or bank charges are generally non refundable unless the error is entirely from our side and agreed by us in writing

11. SHIPPING COSTS FOR RETURNS, EXCHANGE, AND REPLACEMENT

  • If the issue is verified as our error (wrong item, verified manufacturing defect), we may cover or reimburse return shipping or arrange pickup, depending on case and location.
  • If the issue is due to Buyer preference, incorrect order placed by Buyer, or non eligible reasons, return shipping and related costs will be borne by the Buyer.
  • For transit damage, responsibility may depend on shipping terms, courier documentation, and case verification.

12. PARTIAL CLAIMS

In wholesale orders, we may approve partial replacement or partial refund for affected items only, instead of full order return, based on verification.

13. EXPORT ORDERS (INTERNATIONAL)

For export shipments:

  • The Buyer must follow the same 48 hour reporting and video proof requirement.
  • Due to international shipping cost and customs complexity, returns are usually not feasible. In many cases, resolution may be through partial replacement in next shipment or credit note, subject to verification and mutual agreement.
  • Import duties, taxes, and destination charges paid in the Buyer’s country are non refundable by us.

14. CONTACT

To request return, refund, exchange, or replacement, contact:
Vormira Group
S-17, 2nd Floor, Agrasen Tower, Sector 2, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039, India